Our History

Over 20 years of experience…


Established in 1994, React has gone from strength to strength, with our reputation as a leading provider of high quality Mystery Customer Services resulting in referrals that have served to increase our client base in the UK and expand into the global marketplace.

Unlike most of our competitors, everything that React does is tailored to the individual needs of each client. Our business has grown largely through referral, with clients happy to recommend us to others on the basis of their positive experience. We are extremely proud of our success, but we will never rest on our laurels. We have been awarded Elite Status of MSPA Europe, the only independent UK supplier to have been granted this accolade.