Gain a clearer understanding of your customer’s experience
Cost-effective methodologies and actions for improvement
Analysis of pricing, POS, availability and cleanliness.
React Customer eXperience
Connecting you with your customers
We are a market research consultancy, specialising in the measurement of customer experience. Based in the UK, and part of the Lodge Service International group of companies, we work with our clients to help them understand and measure what happens when their customers come into contact with their brand.
React’s service is very good; we’ve had lots of support in setting up the programme and the work has been completed quickly, sometimes at very short notice. React is responsive and helps to clarify what can be a complex operation at times, developing a detailed survey and reporting programme across so many outlets.
Kelly Drew, Regional Manager of Cineworld Cinemas
Patricia Cook, Retail Support Manager of the Children’s Society