Gain a clearer understanding of your customer’s experience
Cost-effective methodologies and actions for improvement
Analysis of pricing, POS, availability and cleanliness.
React Customer eXperience
Connecting you with your customers
We are a market research consultancy, specialising in the measurement of customer experience. Based in the UK, we work with our clients to help them understand and measure what happens when their customers come into contact with their brand.
Having worked with Amy, Jill and the team over the last 12 months I have found them to be absolute first-class partners to our business. The insight and reporting delivered all we asked for and more, supported by a positive and ‘can do’ approach that has created a truly collaborative approach and relationship. Experts in their field and a pleasure to work with!
Michael Hargreaves, Marks & Spencer
React helps us measure each cinema’s performance and identify areas for further improvement. It’s very useful in managing the business; we can focus on areas where we need to improve, whether it’s an issue of compliance, an operational process or a specific area of customer skills for cinema staff.
Kelly Drew, Regional Manager of Cineworld Cinemas
React represents a very useful tool to help mitigate risks in the retail process that might otherwise go undiscovered. The audits ensure staff are conscious of how they come across to customers. We can also quickly target stores or specific retail processes for attention if we need too. As a result of the success of our retail operations, we’ve opened 16 new shops last year and grown the business by over 7 per cent annually.
Patricia Cook, Retail Support Manager of the Children’s Society
React’s mystery shopping programme provides Cash Converters with highly valuable data for customer service performance analysis. Jill and her team are dedicated to understanding our business, how we work, and the standards we set. Since working with them, we’ve consistently seen positive outputs, including increased customer loyalty across the UK. React CX adds genuine value to our everyday operations, and we’d certainly recommend their services.
Jill and Amy were great from the start of the project understanding the brief and adding their expertise to shape the programme. Results were presented promptly and clearly throughout enabling swift action where necessary. Really great engagement and a pleasure to work with.
React’s service is very good; we’ve had lots of support in setting up the programme and the work has been completed quickly, sometimes at very short notice. React is responsive and helps to clarify what can be a complex operation at times, developing a detailed survey and reporting programme aross so many outlets.
React are a key partner of Seasalt working alongside us to evolve our service proposition across our sales channels in a considered and supportive manner. Jill is collaborative, an expert in her field and really understands our strategic objectives. The React team work closely with our area and store managers to drive improvement and consistency in our service model. The quality of feedback provided by the React field team is excellent and their reporting gives us the insight we need to drive continual improvements.
Director of Retail, Seasalt