Mystery Shopping for Shopping Centres/Retail Estates/Department Stores

When it comes to customer experience, shopping centres, retail estates and department stores require a multi-level approach, often across a diverse mix of retail and food and beverage offerings. To implement mystery shopping programmes in this sector, it is important to design the evaluations in a way that recognises the diversity of each unit/department, but also appreciates that they are all representatives of a brand in their own right.

Our team will work closely with stakeholders to ensure we deliver actionable insights with the power to drive meaningful change in your organisation.

For more information on mystery shopping department stores or shopping centres, contact us today.