Exit Surveys can help companies secure feedback on a whole range of issues, both in terms of overall satisfaction, and in relation to specific themes or campaigns. As the name suggests, exit surveys take place as customers are leaving a store location, so that the experience is fresh in their minds. Whether you want to learn more about your customers’ opinions on pricing, merchandising or levels of staff friendliness, exit surveys are a great way to gain a better understanding of what the people who shop in your stores are feeling.
At React, we have extensive experience of creating and managing exit survey programmes that meet the exact needs of our clients. We can design an exit survey that will maximise your ROI (Return on Investment) by feeding back what your customer’s views are on a whole range of issues that affect your bottom line.
And of course, we will fully support you in regards to analysing the findings and providing data insight.