Exit Interviews

Exit Interviews

Exit Surveys can help companies secure feedback on a whole range of issues, both in terms of overall satisfaction, and in relation to specific themes or campaigns. As the name suggests, exit surveys take place as customers are leaving a store location, so that the experience is fresh in their minds. Whether you want to learn more about your customers’ opinions on pricing, merchandising or levels of staff friendliness, exit surveys are a great way to gain a better understanding of what the people who shop in your stores are feeling.

At React, we have extensive experience of creating and managing exit survey programmes that meet the exact needs of our clients. We can design an exit survey that will maximise your ROI (Return on Investment) by feeding back what your customer’s views are on a whole range of issues that affect your bottom line.
And of course, we will fully support you in regards to analysing the findings and providing data insight.

Case Studies

Mystery Shoppers go Undercover at Heathrow Airport

Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions that it operates at Heathrow Airport. The company serves some 76,000 airport and airline staff and contractors and has achieved a 7 per cent...

Surveys give Cineworld Cinemas the Big Picture on Customer Service

‘Mystery shopping’ and on-line surveys for mobile devices – which generate over 400 responses from customers daily – have helped Cineworld Cinemas’ expansion programme, with the number of cinemas increasing to 82 from 71 when the programme started in 2005. Cineworld...

Mystery Diners support Morrisons Supermarket Café Experience

Morrisons supermarkets have commissioned React CX for a series of independent reviews to assess its 399 in-store cafés, to support the standards of customer service which helped it win the 2015 UK Quality Food and Drink Awards. The survey and reporting process has...

Shopping & Leisure Estate ‘Knowledge is Power’

ReactCX designed a mystery shopping CX programme to measure the customer experience against agreed criteria and standards; GAP analysis of CX performance and delivery against targets; and then design of customer service and sales training programmes to promote optimal...

Whether paper-based or electronic, face-to-face, online, telephone or internet based, React can deliver. Get in touch to see how we can help.