Mystery Shopping Attractions
When assessing attraction CX, it is vital to engage a mystery shopping provider that understands the sheer operational complexity involved. We are proud to be a long-term CX partner of some of the world’s largest attractions, co-ordinating comprehensive evaluations which delve into the end-to-end customer journey, from queuing for tickets to the last farewell at the gate.
As with all our programmes, our attraction questionnaires are personalised and dynamic, giving brands the ability to deep dive into key focus areas, and our flexible approach to reporting ensures that we get the right data to the right people in the right format.
For more information on mystery shopping for attractions, contact us today.