In-store Audits

In-store Audits

Sometimes, the amount of information our clients need to collect isn’t possible in a covert situation (such as via mystery shopping), so we have developed our services to include overt data capture by in-store auditing. Our specialist team of auditors are able to collect information on a wide range of issues including pricing, POS, on-shelf availability, cleanliness and equipment counting. Information is gathered using state-of-the-art data capture techniques that provide instant feedback at local through to company level, and we can adapt our reporting suite to meet your bespoke needs.

Please contact us to learn more about our audit programmes, and how they can help you drive your business forward.

Case Studies

Mystery Shopping for Profit at Polarn O. Pyret

Mystery shoppers can directly contribute to better customer service levels resulting in increased sales, says Polarn O. Pyret. The Swedish retailer of babies and children’s clothing uses the services of customer experience specialists React CX to develop and support...

Mystery Shoppers go Undercover at Heathrow Airport

Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions that it operates at Heathrow Airport. The company serves some 76,000 airport and airline staff and contractors and has achieved a 7 per cent...

Surveys give Cineworld Cinemas the Big Picture on Customer Service

‘Mystery shopping’ and on-line surveys for mobile devices – which generate over 400 responses from customers daily – have helped Cineworld Cinemas’ expansion programme, with the number of cinemas increasing to 82 from 71 when the programme started in 2005. Cineworld...

Mystery Diners support Morrisons Supermarket Café Experience

Morrisons supermarkets have commissioned React CX for a series of independent reviews to assess its 399 in-store cafés, to support the standards of customer service which helped it win the 2015 UK Quality Food and Drink Awards. The survey and reporting process has...

Shopping & Leisure Estate ‘Knowledge is Power’

ReactCX designed a mystery shopping CX programme to measure the customer experience against agreed criteria and standards; GAP analysis of CX performance and delivery against targets; and then design of customer service and sales training programmes to promote optimal...

Whether paper-based or electronic, face-to-face, online, telephone or internet based, React can deliver. Get in touch to see how we can help.