Mystery Shopping Estate Agents
When it comes to high-ticket purchases, the importance of building trust with customers and offering high quality service cannot be underestimated. By assessing estate agents on key metrics such as responsiveness, friendliness and knowledge, React CX can help you to pinpoint any system limitations or training weaknesses that could be having an impact on your bottom line.
React CX take an omnichannel approach, evaluating the experience provided via phone, email and face-to-face. The result is a comprehensive view of the end-to-end service quality across your estate.
For more information on estate agent mystery shopping, contact us today.