Estate Agents

Estate Agents

Mystery Shopping Estate Agents

When it comes to high-ticket purchases, the importance of building trust with customers and offering high quality service cannot be underestimated. By assessing estate agents on key metrics such as responsiveness, friendliness and knowledge, React CX can help you to pinpoint any system limitations or training weaknesses that could be having an impact on your bottom line.

React CX take an omnichannel approach, evaluating the experience provided via phone, email and face-to-face. The result is a comprehensive view of the end-to-end service quality across your estate.

For more information on estate agent mystery shopping, contact us today.

Christmas In-Store Customer Experience with Giant Baubles

Case Studies

Mystery Shoppers go Undercover at Heathrow Airport

Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions that it operates at Heathrow Airport. The company serves some 76,000 airport and airline staff and contractors and has achieved a 7 per cent...

Surveys give Cineworld Cinemas the Big Picture on Customer Service

‘Mystery shopping’ and on-line surveys for mobile devices – which generate over 400 responses from customers daily – have helped Cineworld Cinemas’ expansion programme, with the number of cinemas increasing to 82 from 71 when the programme started in 2005. Cineworld...

Mystery Diners support Morrisons Supermarket Café Experience

Morrisons supermarkets have commissioned React CX for a series of independent reviews to assess its 399 in-store cafés, to support the standards of customer service which helped it win the 2015 UK Quality Food and Drink Awards. The survey and reporting process has...

Shopping & Leisure Estate ‘Knowledge is Power’

ReactCX designed a mystery shopping CX programme to measure the customer experience against agreed criteria and standards; GAP analysis of CX performance and delivery against targets; and then design of customer service and sales training programmes to promote optimal...

Whether paper-based or electronic, face-to-face, online, telephone or internet based, React can deliver. Get in touch to see how we can help.