React Success Stories
At React, we have a real passion for our work, and we like nothing more than discovering that our clients appreciate us and have found our insight to have provided tangible benefits to their business. We are delighted to share a few examples.
Shopping & Leisure Estate ‘Knowledge is Power’
ReactCX designed a mystery shopping CX programme to measure the customer experience against agreed criteria and standards; GAP analysis of CX performance and delivery against targets; and then design of customer service and sales training programmes to promote optimal...
Mystery Diners support Morrisons Supermarket Café Experience
Morrisons supermarkets have commissioned React CX for a series of independent reviews to assess its 399 in-store cafés, to support the standards of customer service which helped it win the 2015 UK Quality Food and Drink Awards. The survey and reporting process has...
Surveys give Cineworld Cinemas the Big Picture on Customer Service
‘Mystery shopping’ and on-line surveys for mobile devices – which generate over 400 responses from customers daily – have helped Cineworld Cinemas’ expansion programme, with the number of cinemas increasing to 82 from 71 when the programme started in 2005. Cineworld...
Mystery Shoppers go Undercover at Heathrow Airport
Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions that it operates at Heathrow Airport. The company serves some 76,000 airport and airline staff and contractors and has achieved a 7 per cent...