2022 CX Trends

Analysing Charts for CX Trends 2022

In today’s rapidly-evolving marketplace, the need for brands to focus on their customer experience strategy cannot be overstated. React’s Jill Spencer and Amy Morgans explore the CX trends that should be on every business’s radar in 2022 – how can organisations gain and retain the trust of customers? And what role will bricks and mortar stores play in an increasingly digital world?

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