Mystery Shopping Hospitality

Whether you operate a kiosk, café, food hall or Michelin-starred restaurant, a seamless guest experience is essential to driving repeat business and organic growth. In today’s competitive landscape, service consistency and attention to detail are non-negotiable facets of any food and beverage operation, and often there is a damaging disconnect between the experience designed and the experience delivered.

React CX will work with you closely to develop a personalised mystery shopping questionnaire, enabling you to evaluate the end-to-end guest journey across your estate and deep-dive into any pain points.

For more information on mystery shopping for attractions, contact us today.