Mystery Shopping Retail Stores

React CX are retail customer experience specialists, with decades of experience working with diverse, customer-centric brands across the globe. From high end to high street, from grocery to electronics, our offering, experience, and data integrity are unparalleled in our industry. We are passionate advocates of the sales-through-service approach and have a proven track record of implementing programmes that demonstrate clear ROI.

We take a bespoke approach to programme development, fully immersing ourselves in your business to ensure we deliver outputs that are closely aligned with your unique operational and training standards. Our dedicated insight team is on hand to support with your reporting needs, whether you would prefer to self-serve from our online portal or require custom reports for different levels of your business.

For more information on mystery shopping for retail, contact us today.

Christmas In-Store Customer Experience with Giant Baubles

Case Studies

Mystery Shoppers go Undercover at Heathrow Airport

Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions that it operates at Heathrow Airport. The company serves some 76,000 airport and airline staff and contractors and has achieved a 7 per cent...

Surveys give Cineworld Cinemas the Big Picture on Customer Service

‘Mystery shopping’ and on-line surveys for mobile devices – which generate over 400 responses from customers daily – have helped Cineworld Cinemas’ expansion programme, with the number of cinemas increasing to 82 from 71 when the programme started in 2005. Cineworld...

Mystery Diners support Morrisons Supermarket Café Experience

Morrisons supermarkets have commissioned React CX for a series of independent reviews to assess its 399 in-store cafés, to support the standards of customer service which helped it win the 2015 UK Quality Food and Drink Awards. The survey and reporting process has...

Shopping & Leisure Estate ‘Knowledge is Power’

ReactCX designed a mystery shopping CX programme to measure the customer experience against agreed criteria and standards; GAP analysis of CX performance and delivery against targets; and then design of customer service and sales training programmes to promote optimal...

Whether paper-based or electronic, face-to-face, online, telephone or internet based, React can deliver. Get in touch to see how we can help.