Keep up to date with React

Keep up to date with React

News and Media

Brexit: What will happen to Customer Spending?

Brexit: What will happen to Customer Spending?

Shoppers seem determined to spend at any price. They put £20 million a day on credit cards. We’ve seen the fastest rate of increase in borrowing for 11 years, at 9.3%. Brexiteers point to a bounce back in (ONS) sales figures: after poor results in December and...

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2017: Customer Experience Critical to Retail Success

2017: Customer Experience Critical to Retail Success

Will consumers in 2017 continue to move their spending from products to experiences? Retail Week reports a Visa survey that shows spending at hotels, restaurants, bars and pubs rose by 6.9% in 2016, with recreation and culture spending up by 6.5%. This...

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Mystery Shoppers go Undercover at Heathrow Airport

Mystery Shoppers go Undercover at Heathrow Airport

Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions that it operates at Heathrow Airport. The company serves some 76,000 airport and airline staff and contractors and has achieved a 7 per cent...

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What Customers Really Want – But Won’t Tell you

What Customers Really Want – But Won’t Tell you

Henry Ford once said allegedly: “If I had asked my customers what they wanted, they would have told me a faster horse.” ‘Listen to your customers’: it goes without saying. But are they always telling you everything you need to know to win more customers, more...

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Why the Best Customer Experiences are Chalk & Cheese

Why the Best Customer Experiences are Chalk & Cheese

Golf and cocktails. Bingo and clubbing. Museums and parties. When you combine your current customer experience with something new and novel, great things can happen. Whether you’re a retail, leisure or membership manager: let’s look at the best strategy to...

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