React CX’s very own Jill Spencer was recently interviewed by Retail Times to discuss the challenges surrounding brick and mortar based businesses and identify ways to successfully navigate through 2022 and beyond.
Human beings still crave in-location experiences, pandemic or no pandemic. There’s a strong customer desire for socialisation and the need for tangibility.
To read the full article, click below:
CX expert predicts outlook for bricks and mortar brands in 2022 – Retail Times