CX 2021: Predictions and Recommendations

Extract from our predictions PDF infographic.

‘2020 was a transformative year, with brands the world over becoming understandably absorbed in digitisation. However, it’s likely that there are simpler fixes available to businesses leaders that would have a more immediate and positive impact on customers as they return to high streets, shopping centres and retail parks across the country in search of memorable, meaningful experiences, inspiring surroundings and face-to-face conversations.’