by admin | Dec 16, 2019 | News
Broadgate, the 32 acre central London neighbourhood, has increased footfall by 3 per cent to some 64,000 visits per day, with help from data sourced through ReactCX mystery shopping, to further improve visitor experience. Broadgate is the largest pedestrianised...
by admin | Nov 4, 2019 | News
Do you know how your customers will react to Brexit and your business will be affected? Is your post-Brexit customer experience plan ready to go? It’s not necessarily all gloom and doom. In fact, Brexit could put UK shoppers off buying from abroad over the internet,...
by admin | Aug 20, 2019 | Case Studies
ReactCX designed a mystery shopping CX programme to measure the customer experience against agreed criteria and standards; GAP analysis of CX performance and delivery against targets; and then design of customer service and sales training programmes to promote optimal...
by admin | Aug 15, 2019 | News
What Customers Really Want: iwoca Article To find out what’s important to customers, iwoca asked Jill Spencer, the president of Mystery Shopping Professionals Association (MSPA) in Europe/Africa, and chair of its Global Advisory Board, to outline the lessons learned...
by admin | May 2, 2019 | News
The MSPA (Mystery Shopper Professionals Association) has awarded Elite Membership for the fourth consecutive year to React CX, the customer experience specialist. With over 450 members worldwide, the award by MSPA is to members who actively contribute towards...
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